Summary: Sales Jobs. Nairobi Central Hardware Jobs. Sales Representative driving sales through telesales, customer relationship management and order processing...

Job Details

  • Deadline: 30/09/2026
  • Company: Nairobi Central Hardware
  • Location: Baba Dogo, Nairobi
  • Employment Type: Full Time
  • Salary: KSH 70-100K

Job Description

Job Title: Sales Representative

Date Posted: 28/09/2026

Job Type: Full Time

Job Level: Middle

Employer: Nairobi Central Hardware

Industry: Sales

Salary: KSH 70-100K

Location: Baba Dogo, Nairobi

Country: Kenya

Deadline: 30/09/2026

Sales Jobs. Nairobi Central Hardware Jobs. Sales Representative driving sales through telesales, customer relationship management and order processing for tools and accessories, requiring a bachelor’s degree in Sales & Marketing or Customer Service, proven telesales experience and proficiency in Tally ERP or similar systems, in a hardware distribution environment, on-site role in Nairobi.

At Nairobi Central Hardware Ltd. our mission is to provide the broadest selection of high-quality tools & accessories across Kenya & East Africa. Our product range supports the construction, manufacturing, plumbing, home renovation, & farming industries. We are passionate about delivering practical solutions & reliable service.

Job Summary

We are seeking a motivated & enthusiastic Telesales Representative to join our dynamic sales team. The successful candidate will play a crucial role in driving sales by engaging with potential & existing customers over the phone. You will

be responsible for effectively communicating our product offerings, addressing customer inquiries, & managing relationships to close sales & ensure customer satisfaction. The ideal candidate will possess strong communication skills, a passion for sales, & the ability to resolve customer concerns professionally.

Key Responsibilities

  • Sales Generation & Business Development
  • Contact existing and prospective customers daily to generate sales opportunities.
  • Convert customer inquiries into confirmed sales orders.
  • Identify new sales opportunities within existing customer accounts.
  • Reactivate dormant customers through regular follow-up.
  • Build and maintain long-term customer relationships.
  • Achieve assigned monthly sales targets.
  • Increase customer purchase frequency and average order value.
  • Conduct follow-up calls after quotations to maximize conversion.
  • Customer Relationship Management
  • Serve as the primary contact for assigned customer accounts.
  • Develop strong relationships built on trust and professionalism.
  • Understand customer requirements and recommend suitable products.
  • Maintain regular communication with customers regarding promotions, stock availability, and new product introductions.
  • Ensure customers receive timely responses to all inquiries.
  • Quotations & Order Processing
  • Prepare accurate quotations promptly.
  • Follow up all outstanding quotations.
  • Convert approved quotations into sales orders.
  • Process customer orders accurately in the ERP system.
  • Verify product codes, quantities, pricing, discounts, and customer information before processing.
  • Ensure orders are completed accurately and within company procedures.
  • Product Knowledge & Technical Selling
  • Maintain thorough knowledge of the company’s product portfolio. ● Understand product specifications, applications, and advantages. ● Recommend suitable alternatives when requested products are unavailable.
  • Cross-sell complementary products.
  • Upsell premium products where appropriate.
  • Educate customers on product usage and suitable applications.
  • Order Fulfilment Coordination
  • Coordinate with Warehouse to ensure timely order preparation. ● Liaise with Dispatch regarding deliveries.
  • Follow up customer deliveries until completion.
  • Communicate delivery updates to customers.
  • Resolve delays affecting customer orders.
  • Customer Service & Complaint Resolution
  • Respond promptly to customer inquiries.
  • Resolve customer complaints professionally.
  • Coordinate product exchanges, returns, shortages, and damaged goods.
  • Escalate unresolved issues to the Head of Sales where necessary.
  • Ensure every customer interaction reflects positively on the company.
  • Collections Support
  • Follow up customers with overdue invoices.
  • Coordinate with the Finance Department regarding payment status.
  • Encourage timely customer payments.
  • Assist in resolving payment-related queries.
  • Data Management & Reporting
  • Maintain accurate customer records within the ERP system.
  • Record all customer interactions, quotations, sales, and follow-up activities.
  • Keep customer contact information updated.
  • Prepare daily, weekly, and monthly sales reports as required.
  • Maintain confidentiality of customer and company information.
  • Market Intelligence
  • Monitor competitor activities, pricing, and product offerings.
  • Gather customer feedback and communicate market trends.
  • Identify emerging customer needs and business opportunities.
  • Recommend product improvements based on customer feedback.
  • Team Collaboration
  • Work closely with the Warehouse, Dispatch, Finance, Procurement, Marketing, and Customer Service teams.
  • Participate in departmental meetings and sales reviews.
  • Share market intelligence with management.
  • Support company initiatives aimed at improving customer satisfaction and sales performance.

QUALIFICATIONS & SKILLS

  • Minimum of a Bachelor Degree in Sales & Marketing, Customer Service, or related field.
  • Proven experience as a Telesales Representative or similar role in sales.
  • Demonstrated success in meeting or exceeding sales targets over the phone.
  • Strong proficiency with Tally ERP or similar ERP & CRM softwares.
  • Quick to learn new product information & effectively communicate features & benefits.
  • Exceptional verbal communication/written & interpersonal skills.
  • Ability to stay calm, composed, & professional, even when handling rejection or difficult customers.
  • Strong problem-solving skills with a focus on customer satisfaction.

How to Apply

If you are driven, results-oriented, & thrive in a fast-paced environment, we encourage you to apply & be a part of a fast growing company in the hardware industry. Use the link below:

Click Here to Apply

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