Summary: The supervisor will be evaluated based on

Job Details

  • Deadline: Not specified
  • Company: MyJobMag
  • Location: Kenya

Job Description

Position Overview

  • Our client is seeking a dynamic and experienced manager to oversee the operations of a boutique hotel located in Meru. The ideal candidate will ensure exceptional guest experience, efficient management of staff, and strategic growth of the hotel’s market presence.

Qualifications

  • Bachelor’s degree in hospitality, Tourism, Business, or related fields
  • 3 years’ experience in a similar or related role within the hospitality industry
  • Excellent understanding of market dynamics and digital marketing fundamentals
  • Strong communication and interpersonal skills with a customer-first mindset
  • Excellent IT skills and ability to use automated hotel management software and accounting systems

Duties & Responsibilities

Hotel management

  • Oversee daily operations, ensuring smooth functioning of all departments
  • Customer service: Maintain high standards of guest satisfaction and resolve issues promptly

Staff supervision

  • Lead, train, and motivate staff to deliver excellent service

Reporting

  • Prepare and present operational and financial reports to management

Sales management

  • Drive revenue growth through effective sales strategies

Financial oversight

  • Monitor budgets, control costs, and ensure profitability

Inventory management

  • Oversee procurement and stock control for supplies and amenities

Compliance and safety

  • Ensure adherence to health, safety, and legal regulations

Digital marketing

  • Manage online presence, social media, SEO, and digital campaigns to attract guests

Corporate marketing

  • Build partnerships with businesses, travel agencies, and corporate clients to secure group bookings and events

Event coordination

  • Manage special events, conferences, and functions hosted at the hotel

Quality assurance

  • Regularly review service standards and implement improvements

Community engagement

  • Build strong relationships with local businesses and tourism stakeholders

Technology management

  • Utilize hotel management systems and digital tools to streamline operations

Performance Metrics (KPIs)

The supervisor will be evaluated based on

  • Occupancy rate
  • Revenue per available room (RevPAR)
  • Guest satisfaction scores
  • Employee retention
  • Sales growth
  • Cost control
  • Digital presence
  • Corporate partnerships

How to Apply

Apply by email: services@myjobmag.co.ke

Application link: Apply for this job