Summary: The Branch Manager oversees the overall customer service, business development, operational efficiency, and profitability of the branch by driving ass...

Job Details

  • Deadline: 30/09/2026
  • Company: Standard Bank
  • Location: Nairobi
  • Employment Type: Full Time
  • Salary: Open

Job Description

Job Title: Branch Manager

Date Posted: 14/09/2026

Job Type: Full Time

Job Level: Management

Employer: Standard Bank

Industry: Banking

Salary: Open

Location: Nairobi

Country: Kenya

Deadline: 30/09/2026

Job Description

The Branch Manager oversees the overall customer service, business development, operational efficiency, and profitability of the branch by driving asset and liability growth, ensuring high customer satisfaction, and maintaining strict compliance with the internal bank policies and regulatory standards.

Qualifications

Type of Qualification

First Degree

Field of Study

Bachelor’s degree in Business, Finance, Economics, Banking, or a related field.

Experience Required

5-7 years

  • Experience in banking and financial services, including significant exposure to retail banking, customer relationship management, sales, and branch operations.
  • At least 3 years’ experience in a Branch Manager role or a comparable leadership position with accountability for business growth, customer experience, operational excellence, and profitability.
  • Demonstrated success in driving asset and liability growth, sales performance, portfolio expansion, and revenue generation within a branch or business unit environment.
  • Proven experience leading and developing high-performing teams, including coaching, performance management, talent development, and employee engagement.
  • Strong understanding of banking operations, risk management, regulatory compliance, Anti-Money Laundering (AML), and internal control frameworks.
  • Experience building and managing relationships with retail, SME, and business banking clients, with a strong track record in business development and customer acquisition.
  • Demonstrated financial acumen, including experience managing branch profitability, budgets, costs, and performance metrics.
  • Experience in customer-facing banking roles and a strong focus on delivering exceptional customer service will be an added advantage

Behavioural Competencies

  • Articulating Information
  • Challenging Ideas
  • Following Procedures
  • Making Decisions
  • Producing Output
  • Providing Insights

Technical Competencies

  • Application & Submission Verification
  • Banking Process & Procedures
  • Client Acceptance & Review
  • Client Knowledge
  • Processing
  • Product Knowledge

How to Apply

Click here to apply

🚨 Found a Job You Really Want

Don't automatically apply using the same CV you use for every job.

Using the same CV for every job won’t get you shortlisted. ALWAYS CUSTOMIZE YOUR CV SPECIFICALLY FOR THE JOB YOU ARE TARGETING

🎯 Want to customize your CV today? Our recruitment team can help. Send us your CV and the job advert. We'll review and customize your CV for this specific job before you apply. We'll strengthen your application, make the necessary CV changes and prepare a customised cover letter for you.

Click here for CV customization & job search support.

👉

Have you been using AI generated CV & cover letter but still not getting interviews

Our recruitment team can upgrade your CV to better communicate your experience, achievements and value to employers.

Click here for a CV upgrade by our recruiters today plus Executive job search support.

How to Apply

Application link: Apply for this job