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Job Details

  • Company: Kenya Power
  • Location: Kenya

Job Description

Kenya Power PLC

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Nuru ya Kenya

Discover how electricity distribution in the country is transforming lives, providing reliable energy, and fostering growth across the nation.

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Stop fraud, bribery or corruption

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Customer service

We’re dedicated to providing exceptional support and solutions for all your electricity supply needs, day and night. Dial *977# or call 97771

Kenya Power

Kenya Power & Lighting Company Plc is a national utility operating most of Kenya's electricity transmission and distribution, serving 9.6M+ customers.

Access our services from anywhere in the country, through the myPower app and our dedicated self-service portals.

Kenya Power plays a crucial role in sustainability due to its significant impact on the environment, economy, and society.

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Power up

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Kenya Power offers two main types of accounts for its customers: prepaid and postpaid. Each type has unique features and benefits that cater to different preferences and needs. Both account types cater to different needs, with prepaid accounts providing more control over spending and consumption, while postpaid accounts offer the convenience of using electricity first and paying later.

Residential

Commercial & SME

Industrial

New Customers

If you're looking to get electricity for your home or business (with power needs below 25kVA for homes and above 25kVA for bigger setups, but not including small to medium businesses with loads between 100kVA to 200kVA), this process is for you.

Prepaid Customers

Token-Based System: As a prepaid customer, I purchase electricity tokens in advance, which are used to credit my meter. These tokens can be bought via various channels, including mobile money, banks, and designated vendors.

Postpaid Customers

Monthly Billing: As a postpaid customer, I use electricity throughout the month and receive a bill at the end of the billing cycle. The bill is based on my actual consumption recorded by the meter.

SMEs Application Procedure

This application procedure is tailored for Small & Medium Enterpises (SMEs) Applications whose connection enquiry is within 200 meters from KPLC grid for supply between 100kVA to 200kVA.

Industrial Application Procedure

Applying for a power connection as an industrial customer with Kenya Power is a straightforward process designed to meet the high-demand needs of industrial operations. Follow these detailed steps to ensure a smooth and efficient application, from preparing necessary documents to the final activation of your power supply.

Update Token Meter Yako

Update Token Meter Yako is an exercise targeted at all prepaid meters where a code is used to uniquely identify each prepaid meter token that is generated at the point of purchase. It ensures that the units are safe by preventing replication in the system.

It’s a simple, 2-step process and it’s absolutely FREE.

From our

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News

KENYA POWER POSTS KSHS.24.99 BILLION PROFIT AFTER TAX ON THE BACK OF HIGHER ELECTRICITY REVENUE AND REDUCTION IN FINANCE COSTS

Kenya Power has announced a profit after tax of KShs.24.99 billion for the financial year 2025/26, representing a 2.13% increase in profitability compared to the KShs.24.4 billion realised in the previous financial year.

September 18, 2026.

1240 Views

HISTORIC KSHS.1.01 BILLION NATIONAL GRID PROJECTS SET TO CHANGE LIVES IN LODWAR TOWN AND TURKANA COUNTY

For the first time since Kenya’s independence, Lodwar town and its environs is set to be connected to Kenya’s national electricity grid, marking a historic milestone for the region.

September 14, 2026.

1178 Views

KENYA POWER SET TO STRENGTHEN RELIABILITY AND QUALITY OF ELECTRICITY SUPPLY IN KWALE AND KILIFI COUNTIES WITH TWO NEW SUBSTATIONS

Kenya Power is investing approximately KShs.765 million in the construction of two new substations to strengthen the quality and reliability of electricity supply in Kwale and Kilifi counties.

September 7, 2026.

833 Views

426 young engineers complete phase one of Kenya Power’s Graduate Trainee Programme

Four hundred and twenty-six (426) Engineers have successfully completed the first phase of Kenya Power’s Graduate Trainee Program, marking a significant step by the Company to strengthen its workforce for improved service delivery.

September 1, 2026.

1218 Views

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*977#

National Contact Center

97771

Support Email

customercare@kplc.co.ke

Kolobot Rd

Stima Plaza

P.O. BOX

30099-00100

© 2026 - Kenya Power. All

rights reserved.

How to Apply

Apply by email: customercare@kplc.co.ke

Application link: Apply for this job