Summary: Job Title: Relationship Officers – Micro Business

Job Details

  • Deadline: 21/09/2026
  • Company: Caritas MFB
  • Location: Nairobi
  • Employment Type: Full Time
  • Salary: Open

Job Description

Job Title: Relationship Officers – Micro Business

Date Posted: 09/09/2026

Job Type: Full Time

Job Level: Middle

Employer: Caritas MFB

Industry: Banking

Salary: Open

Location: Nairobi

Country: Kenya

Deadline: 21/09/2026

Banking Jobs, Caritas MFB Jobs. Responsible for managing micro-business clients, identifying lending opportunities, assessing loan applications, promoting financial products, and supporting customer growth. Requires a relevant qualification in finance, banking, business, economics, or a related field, with strong relationship management skills. The position is based in Nairobi and requires on-site work.

Job Purpose

  • Provide financial and business solutions to micro customers including credit solutions, liability products and customer service.

Key Responsibilities

  • Driving customer recruitment for micro business customers.
  • Leading in developing suitable products and services for micro in liaison with the branches, HOD Retail Banking and the Product Development team
  • Delivery of exceptional performance through the micro business team.
  • Proactive leading and directing the relationship teams accountable for the portfolio of micro business customers.
  • Taking initiative in terms of business development activities and ensuring that quality business is retained, and high service standards are delivered by the team.
  • Demonstrating an intimate knowledge of the market and the competitor to inform market penetration, growth, and retention.
  • Making quick business decisions that balance risk, profitability and most importantly responsiveness to customer needs.
  • Reviewing performance of assigned Relationship Officers and/or Branch
  • Managers against micro business budgets for all assigned KPI targets.
  • Continually monitoring and following up with respective micro business
  • Relationship Officers and/or Branch Managers to ensure that the set Micro business targets are being achieved, and gaps adequately addressed.
  • Conducting regular customer visits to enhance relationship development and customer maintenance, as well as growth of the business wallet.
  • Monitoring and following up with micro business Relationship
  • Managers/Officers and/or Branch Managers to ensure balanced growth of the micro business portfolio.
  • Monitoring quality of the loan book advances by reviewing arrears, account excesses and irregular accounts, among others.
  • Monitoring performance against set targets.
  • Conducting customer engagement initiatives like financial literacy, coaching and mentorship

Qualification

  • Holder of bachelor’s degree in a business-related field.
  • Thorough knowledge of MSME banking product and policies.
  • 3 years’ experience in banking
  • Professional banking qualifications will be added advantage
  • Knowledge of lending products and prudential guidelines.
  • Ability to lead teams and deliver business results.
  • Must be self-driven; possess excellent administrative, communication and interpersonal skills, strong organization, and negotiation skills.

How to Apply

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