Summary: Real Time Operations Team Lead At Hcs Affiliates Group opportunity at MyJobMag in Kenya.

Job Details

  • Deadline: Not specified
  • Company: MyJobMag
  • Location: Kenya

Job Description

Role Summary

  • The Real Time Operations Team Lead is responsible for driving operational excellence by ensuring adherence to service level agreements (SLAs), leading process improvement initiatives, overseeing day-to-day operations, and providing effective leadership across the Team. The role combines operational oversight, coaching, and stakeholder management to ensure the accurate, timely, and consistent execution of business-critical tasks.

Key Responsibilities

  • Oversee daily Team operations and ensure SLAs and operational targets are consistently met.
  • Manage operational escalations and coordinate with stakeholders to resolve high-impact issues promptly.
  • Make operational decisions in line with business goals, processes, and quality standards.
  • Keep management updated on team performance, key issues, risks, and operational developments.
  • Support workforce planning and ensure adequate team coverage based on business needs.
  • Conduct quality audits to ensure process compliance and maintain required quality standards.
  • Coach team members and provide regular feedback to support performance and development.
  • Identify and implement process improvements to improve efficiency, accuracy, and service quality.
  • Monitor operational performance, prepare reports, and share key insights with management.
  • Promote accountability, teamwork, continuous improvement, and operational excellence.
  • Perform any other operations-related tasks as required.

Requirements

  • Bachelor’s degree or equivalent.
  • Experience in operations and team leadership within a fast-paced environment.
  • Strong leadership, coaching, and stakeholder management skills.
  • Strong analytical, problem-solving, and decision-making skills.
  • Excellent communication, organization, and time management skills, with the ability to prioritize multiple tasks.
  • Proficiency in Google Sheets and reporting tools.
  • Strong attention to detail and commitment to quality.
  • Ability to work independently and collaborate effectively with cross-functional teams.
  • Continuous improvement mindset with the ability to identify and implement process improvements.
  • Positive attitude, adaptability, and ability to work effectively under pressure.
  • Interest in leveraging emerging technologies, including AI and automation, to drive operational efficiency and continuous improvement.

How to Apply

Apply by email: services@myjobmag.co.ke

Application link: Apply for this job