Summary: Administration Jobs, Boma Inn Jobs. Responsible for supervising front office operations, coordinating guest services, handling reservations, and ensur...

Job Details

  • Deadline: 16/09/2026
  • Company: Boma Inn
  • Location: Nairobi
  • Employment Type: Full Time
  • Salary: Open

Job Description

Job Title: Front Office Supervisor

Date Posted: 02/09/2026

Job Type: Full Time

Job Level: Middle

Employer: Boma Inn

Industry: Administration

Salary: Open

Location: Nairobi

Country: Kenya

Deadline: 16/09/2026

Administration Jobs, Boma Inn Jobs. Responsible for supervising front office operations, coordinating guest services, handling reservations, and ensuring a smooth and welcoming experience for guests. Requires a relevant qualification in hospitality, hotel management, tourism, or a related field. The position is based in Nairobi and requires on-site work.

Qualifications

  • Minimum of 3-4 years’ experience in Front Office, with at least 1 year in a supervisory role, preferably within the hospitality industry.
  • Diploma or Degree in Hospitality Management, Front Office Operations, Tourism, or a related field.
  • Strong leadership and team management skills.
  • Excellent communication, interpersonal, and customer service skills.
  • Proficient in hotel management systems (Opera, Fidelio or similar) and MS Office.
  • Ability to handle guest complaints and resolve conflicts professionally.
  • Ability to work flexible shifts, including weekends and public holidays.
  • Professional presentation and high level of integrity.

Key Responsibilities

  • Supervising daily front office operations and ensuring smooth check-in/check-out procedures.
  • Leading, training, and motivating the front office team.
  • Handling VIP guests, special requests, and guest feedback.
  • Ensuring compliance with hotel policies and maintaining high service standards.

How to Apply

If you are interested in this position, please send your

CV & Cover Letter

with the job title as the subject line to

careers@theboma.co.ke

🎯

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How to Apply

Apply by email: careers@theboma.co.ke

Application link: Apply for this job