Summary: Logistics Jobs, Vivo Fashion Jobs. Responsible for preparing and checking customer orders, packing and dispatching products, updating dispatch records...

Job Details

  • Deadline: 01/10/2026
  • Company: Vivo Fashion Group
  • Location: Nairobi
  • Employment Type: Full Time
  • Salary: Open

Job Description

Job Title: Dispatch Assistant

Date Posted: 24/09/2026

Job Type: Full Time

Job Level: Entry

Employer: Vivo Fashion Group

Industry: Logistics

Salary: Open

Location: Nairobi

Country: Kenya

Deadline: 01/10/2026

Logistics Jobs, Vivo Fashion Jobs. Responsible for preparing and checking customer orders, packing and dispatching products, updating dispatch records, coordinating deliveries, verifying quantities and documents, and supporting smooth warehouse operations. Requires a relevant Certificate or Diploma in Logistics, Supply Chain Management, Warehouse Operations, or a related field, with relevant experience. The position is based in Nairobi and requires on-site work.

Job Purpose

We are seeking a detail-oriented and collaborative Dispatch Assistant. Their primary responsibility is to ensure safe, accurate, timely and efficient delivery of all orders while facilitating and supporting drivers and dispatchers as they perform their duties. The incumbent should have prior experience dealing with E-commerce and preferably in the fashion/apparel sector.

The ideal candidate must be primarily an excellent communicator, well organized and able to remain calm and composed, especially in emergency situations. They must be able to multitask as well as take the appropriate action with little supervision.

Key Responsibilities

Customer Service

  • Act as the primary point of contact for online and mail order customers.
  • Answering phone and email enquiries, resolving complaints and processing orders in an efficient and timely manner

Product Knowledge

  • Develop in-depth knowledge of Vivo Online’s products to inform customer service and impart information to the Vendor Management Services team
  • Accurately complete daily balancing and closing of sales

Operational Support

  • Coordinate delivery schedules and address customer inquiries promptly.
  • Maintain accurate record-keeping for all delivery orders, including tracking information the various Google sheet. Rider dispatch Doc, Vendor Dropoff Doc, Omnichannel, outside Nairobi Tracker and any additional tracker.
  • Liaise with vendors to ensure timely delivery of orders and coordinate with outsourced delivery services/Riders and ensure all D-notes received are shared on WhatsApp.
  • Ensure timely return of items to vendors and maintain efficient inventory management.
  • Fill daily drive reports, including RTV and rider performance reports, ensuring accuracy.
  • Coordinate outbound orders and accurately assign routes to riders using Dispatch software.
  • Map route locations for optimal delivery efficiency and provide necessary information to riders.

Manage fuel card loading and update riders on performance.

Printing and allocation of Orders, fulfilling and checking unfulfilled orders.

  • Coordinate with Finance and Admin departments for timely payment of licenses and permits.
  • Ensure riders have necessary gear and licenses to operate safely.
  • Respond to customer inquiries professionally and provide relevant information.
  • Communicate with the Warehouse department for smooth order preparation and operations.
  • Provide daily performance reports and any other reports to Dispatch Manager.
  • Complete administrative duties as required to support delivery operations.
  • Any other Duties assigned.

Key Skills

  • Preferably E-commerce experience and have a degree or certificate.
  • Exceptional analytical skills
  • Microsoft Excel, word and a variety of business intelligence and analytics systems used
  • Excellent communication skills and keen attention to detail
  • 1+ years of experience as a Dispatch assistant or in a similar position

Qualifications and Experience

How to Apply

Click here to apply

Job Seeker Testimonials

Corporate Staffing has helped many job seekers across Kenya secure new jobs with our clients.

Read our job seekers’ success stories here.

Job Search Support Service

Every month, we help qualified professionals get hired faster. Click below to explore the job search services that support you:

  • Found a job you really like? Dont apply with the same CV.

Click here for CV customization

  • Used AI to write your CV but still not getting interviews

Click here for FREE CV Review & Upgrade

  • Do you have an upcoming interview

Click here for interview coaching and preparation

  • Review our marketable short courses

i.e public speaking, project management, digital skills, trainer of trainers etc.

Click here for short course that are in demand

Employer Services

Explore Our Recruitment Services

Discover Our HR Services

Employer Of Record Service In Kenya

Payroll Processing Service

Training Services

Leadership training for supervisors & managers

Sales Training for your team

Customer service training

How to Apply

Application link: Apply for this job