Summary: Job Title: Airport Representative Officer

Job Details

  • Deadline: 20/09/2026
  • Company: Sarova Hotels
  • Location: Nairobi
  • Employment Type: Full Time
  • Salary: Open

Job Description

Job Title: Airport Representative Officer

Date Posted: 09/09/2026

Job Type: Full Time

Job Level: Entry

Employer: Sarova Hotels

Industry: Hospitality

Salary: Open

Location: Nairobi

Country: Kenya

Deadline: 20/09/2026

Hospitality Jobs, Sarova Hotels Jobs. Responsible for welcoming and assisting guests at the airport, coordinating airport transfers, providing travel information, and ensuring smooth guest arrivals and departures. Requires a relevant qualification in hospitality, tourism, travel, or a related field. The position is based in Nairobi and requires on-site work.

Sarova Imperial Hotel

is looking for a passionate, professional and service-oriented Airport Representative Officer (ARO) to join our Guest Services team. The successful candidate will serve as the hotel’s ambassador at the Kisumu International Airport, ensuring every guest receives a warm welcome and enjoys a smooth arrival and departure experience that reflects our commitment to exceptional hospitality.

Key Responsibilities

  • Welcome arriving and departing guests in a courteous and professional manner.
  • Coordinate and oversee guest airport transfers, ensuring timely pickups and drop-offs.
  • Monitor flight schedules and communicate delays, cancellations or schedule changes to the hotel and transport team.
  • Escort VIPs, groups and individual guests while providing personalized assistance.
  • Liaise with airport authorities, airline staff, transport providers and hotel departments to ensure seamless guest movement.
  • Assist guests with luggage and provide information about hotel facilities, services and local attractions.
  • Resolve guest concerns promptly and professionally, escalating issues where necessary.
  • Maintain accurate records of airport transfers, guest arrivals, departures and daily activities.
  • Ensure all transportation arrangements meet the hotel’s service standards.
  • Uphold the hotel’s brand values and consistently deliver memorable guest experiences.

Qualifications and Experience

  • Diploma or bachelor’s degree in hospitality management, Tourism Management, Customer Service or a related field.
  • At least 2 years’ experience in a hotel, airport, airline, travel, or tourism environment.
  • Excellent verbal and written communication skills in English; knowledge of foreign languages is an added advantage.
  • Strong interpersonal and customer service skills.
  • Good knowledge of airport operations and Kisumu airport procedures is an added advantage.
  • Proficiency in Microsoft Office applications.
  • Ability to work shifts, weekends and public holidays exercising flexibility.
  • Valid Certificate of Good Conduct.

Key Competencies

  • High integrity, reliability and attention to detail.
  • Exceptional customer service orientation.
  • Strong planning and organizational skills.
  • Ability to remain calm under pressure.
  • Team player with a positive attitude.

How to Apply

Send us your professional profile by

20th September 2026

quoting “Airport Representative Officer” in the subject line to

sarovaimperial.recruitment@sarovahotels.com

🎯

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How to Apply

Apply by email: sarovaimperial.recruitment@sarovahotels.com

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