Summary: Service Desk Coordinator Intern At Gap Recruitment Services Limited opportunity at MyJobMag in Kenya.

Job Details

  • Deadline: Aug 29, 2026
  • Company: MyJobMag
  • Location: Kenya

Job Description

Key Responsibilities

  • Assist in preparing commercial quotations for parts, repairs, and replacements identified during preventive maintenance visits and service call-outs.
  • Track quotations and follow up on outstanding client approvals.
  • Support the Support Coordinator in maintaining accurate preventive maintenance schedules.
  • Assist in monitoring outstanding repairs, replacements, and service actions through to completion.
  • Support client communication, including responding to service-related emails and enquiries.
  • Maintain accurate records of quotations, approvals, follow-ups, and service activities.
  • Liaise with the Presales and Support teams to obtain information required for quotation preparation.
  • Assist the Presales team with commercial quotations for project-related activities.
  • Follow up with internal teams on outstanding client requests and service-related actions.
  • Help identify potential delays and escalate them to the relevant team members.
  • Provide general administrative and coordination support to the Support Department.
  • Assist with other service desk activities as assigned.

Qualifications & Experience

  • Diploma or Degree in Business Administration, Engineering, or a related field.
  • Recent graduate or candidate looking to gain practical experience in service coordination or administration.
  • Good working knowledge of Microsoft Excel and Word.
  • Good written and verbal communication skills.
  • Strong organizational and administrative skills.
  • Attention to detail and accuracy.
  • Ability to manage multiple tasks and follow up on assigned activities.
  • Proactive attitude with a willingness to learn.
  • Ability to work effectively with different teams and stakeholders.
  • Customer-focused and professional approach.
  • Familiarity with CRM, quotation, or service management software is an added advantage.

How to Apply

Apply by email: services@myjobmag.co.ke

Application link: Apply for this job