Summary: Summary: Digital Community Officer role at Limlak Sacco in Limuru, managing and growing the Sacco’s online presence. Requires a Diploma/Degree in ICT...

Job Details

  • Deadline: 27/08/2026
  • Company: Limlak Sacco
  • Location: Limuru
  • Employment Type: Full Time
  • Salary: Open

Job Description

Job Title: Digital Community Officer

Date Posted: 24/08/2026

Job Type: Full Time

Job Level: Middle

Employer: Limlak Sacco

Industry: Communications

Salary: Open

Location: Limuru

Country: Kenya

Deadline: 27/08/2026

Summary: Digital Community Officer role at Limlak Sacco in Limuru, managing and growing the Sacco’s online presence. Requires a Diploma/Degree in ICT, Digital Marketing, Communications, or related field with 2+ years’ experience in social media/digital community management. Full-time, on-site role.

Limlak Sacco is looking for a qualified and dynamic Digital Community Officer to manage and grow the Sacco’s online presence, engage members across digital platforms, and support the institution’s digital transformation initiatives.

Key Responsibilities

  • Manage and grow the Sacco’s presence across social media platforms (Facebook, Twitter/X, Instagram,, TikTok, etc.)
  • Develop and implement a digital content calendar aligned with the Sacco’s communication and marketing strategy
  • Create engaging content (posts, graphics, videos, and articles) to promote the Sacco’s products and services
  • Monitor, respond to, and manage member queries, comments, and feedback across digital channels in a timely manner
  • Track and report on social media and digital engagement metrics, providing insights for improvement
  • Support the onboarding and education of members on digital banking channels (Mobile App, USSD, etc.)
  • Collaborate with marketing, IT, and customer service teams to ensure a consistent brand voice across all digital touchpoints
  • Identify and escalate digital risks, complaints, or reputational issues promptly
  • Stay updated on digital trends and recommend innovative ways to enhance member engagement
  • Support digital campaigns for member recruitment, product uptake, and financial literacy

Qualifications & Experience

  • Diploma/Degree in ICT, Digital Marketing, Communications, Marketing or a related field
  • At least 2 years’ experience in social media/digital community management, preferably in a financial services or Sacco environment
  • Strong understanding of social media platforms, analytics tools, and content creation
  • Excellent written and verbal communication skills
  • Creativity, initiative and strong customer-service skills.
  • Basic graphic design/video editing skills is an added advantage

How to Apply

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