Summary: Process Analyst opportunity at MyJobMag in Kenya.

Job Details

  • Deadline: Not specified
  • Company: MyJobMag
  • Location: Kenya

Job Description

  • We are looking for a detail-oriented Process Analyst to support our fast-paced Real-Time Operations team. In this role, you will manage and maintain operational process documentation, ensuring teams always have clear, accurate, and up-to-date information to work efficiently.
  • You will work closely with Operations, Training, and Quality Audits teams to create, improve, and maintain SOPs and process documentation in Confluence. The role requires strong problem-solving skills, clear communication, and the ability to quickly update processes based on operational changes, new launches, policy updates, and ongoing improvements

Key Responsibilities

  • Own and manage the department's Knowledge Base, ensuring all documentation and SOPs are accurate, organized, user-friendly, and aligned with business requirements.
  • Create, update, and maintain process documentation within Confluence.
  • Translate complex operational or technical Processes into clear, structured, and easy-to-follow instructions for operational teams.
  • Ensure documentation is updated in real-time with operational changes, policy updates, system enhancements, or process adjustments.
  • Analyze existing processes and operational procedures to identify gaps, and opportunities for improvements.
  • Drive continuous improvement initiatives aimed at enhancing operational efficiency and eliminating process redundancies.
  • Conduct root cause analysis on operational challenges and recommend documentation-driven solutions to improve process adherence and performance.
  • Collaborate with Quality Assurance teams to review error trends, identify recurring issues, and strengthen process clarity and compliance.
  • Support seamless communication of process updates and operational changes to frontline teams.
  • Assess incoming new projects and tasks alongside Training, Quality, and Leadership, contributing process-focused insights to evaluate overall feasibility and establish realistic timelines.
  • Collaborate with the Training team to Map and Create new Processes on Confluence so documentation and training are perfectly in sync for the launch.

Qualifications & Requirements

  • Experience in Operations Support, Process Documentation, Quality, Training, Customer Support, or similar operational environments.
  • Basic understanding or exposure to process documentation, SOP creation, or knowledge management practices.
  • Familiarity with Confluence, Google Workspace, Microsoft Office, or similar documentation and collaboration tools is an added advantage.
  • Strong written and verbal communication skills with the ability to document processes clearly and accurately.
  • Detail-oriented with strong organizational and time management skills.
  • Ability to work in a fast-paced environment, manage changing priorities, and learn quickly.
  • Analytical mindset with a willingness to identify process gaps and contribute to continuous improvement initiatives.
  • Bachelor’s or equivalent

How to Apply

Apply by email: services@myjobmag.co.ke

Application link: Apply for this job