Summary: To provide quality customer service and facilitate clearance of Clients cargo.

Job Details

  • Deadline: Not specified
  • Company: MyJobMag
  • Location: Kenya

Job Description

Mission Description

To provide quality customer service and facilitate clearance of Clients cargo.

Handle the day-to- day operational relationship with the Client

Receive orders from Clients (tariffs already validated through a quotation). In case of new business (new or existing client), a new quotation will be issued by Sales department

Request for missing documentation and more detailed instructions, if necessary, from the Client.

Inform the Client of the file processing progress in real time (standard or specific report, according to quotation)

Manage the file processing

Update the Client and the IFFOS on the file processing progress and update the monitoring software on the status of each file

Receive and open operation files on a daily basis.

Share shipment status with Clients on a daily basis.

Mitigate on disputes on behalf of Clients, i.e. drafting KPA waiver letters on additional charges

Share loading, pre-alerts on a daily basis

Share TEU projection with the transport team every month

Update SPOT & way in real time.

Ensure demurrage notification/recovery is done on receipt of shipping line detention invoice.

Avail all files with disputes/issues to the immediate supervisor for action.

Once shipment is cleared process, draft invoice and forward file for billing

Alert/Inform Management

Alert the Client in case of operational issues (potential or real) and escalate to the IFFOS the issues that you are unable to handle

Profile

Diploma in Clearing and Forwarding

East Africa Freight Forwarding Practicing Certificate (EAFFPC) will be an added advantage

Knowledge of Single Customs Territory

3 years of experience in Clearing & Forwarding or related field

go to method of application »

How to Apply

Apply by email: services@myjobmag.co.ke