Summary: Interested and qualified candidates should forward their CV to

Job Details

  • Deadline: 31/08/2026
  • Company: Hotpoint Appliances LTD
  • Location: Nairobi
  • Employment Type: Full Time
  • Salary: Open

Job Description

Job Title: MS 365 Modern Works Engineer

Date Posted: 20/08/2026

Job Type: Full Time

Job Level: Management

Employer: Hotpoint Appliances Ltd

Industry: IT

Salary: Open

Location: Nairobi

Country: Kenya

Deadline: 31/08/2026

Summary

Job Purpose

  • To own and manage the organization’s Microsoft 365 and Azure modern workplace environment, ensuring it is secure, well-governed, and optimized for productivity, while maintaining internal capability and reducing reliance on external vendors.

Key Responsibilities

  • Own and administer the full M365 tenant: user lifecycle, licensing, Exchange Online, Teams, SharePoint, OneDrive, and security settings.
  • Implement and maintain Microsoft Entra ID: identity governance, conditional access, MFA, and SSO.
  • Manage Microsoft Intune: device enrolment, compliance policies, mobile device management, and endpoint profiles.
  • Administer Microsoft Defender for Business: endpoint protection, threat monitoring, and incident response.
  • Design, build, and maintain the ICT SharePoint Knowledge Repository — central platform for runbooks, training materials, and documentation.
  • Support business units in SharePoint site design, permissions, and content governance.
  • Administer Teams governance: team/channel policies, meeting configuration, and D365 integration.
  • Administer the Power Platform tenant: Power Apps, Power Automate, and Power BI workspace governance.
  • Support on Power Automate solutions.
  • Implement Power Platform governance: DLP policies, connector policies, and environment management.
  • Own the day-to-day IT24 AMC relationship: log tickets, attend monthly reviews, manage SLA compliance.
  • Maintain the IT24 AMC scope-of-service schedule; ensure out-of-scope work is approved by the Head of ICT.
  • Maintain internal knowledge sufficient to independently supervise and quality-check all IT24 deliverables.
  • Provide structured cross-training to on Entra ID and Azure AD first-response tasks.
  • Own M365 platform training content — developing Teams, SharePoint, OneDrive, and Intune user guides and e-learning materials; contribute sessions and materials to the departmental training programme, covering M365 adoption for all staff.
  • Maintain complete M365 tenant configuration documentation in the ICT Knowledge repository.
  • Actively support the technical setup, configuration, testing, and go-live of all active transformation programs, including D365 F&O, Microsoft Modern Workplace (M365), D365 CRM, D365 HRMS, Power BI, and the Retail E-Commerce and B2B platforms — contributing within the scope of this role.
  • Provide hands-on user support during UAT, go-live, and the post-go-live hyper care period for each platform; ensure issues raised by users are triaged and resolved or escalated promptly.
  • Maintain readiness documentation and personal runbooks for all transformation platforms within scope; update the ICT Knowledge Repository within five working days of any configuration or process change.
  • Participate in project working groups, testing cycles, and go-live events as directed by the Head of ICT; raise risks and issues proactively through the programme governance process.
  • Any other duties assigned by the supervisor.

Qualification

  • Bachelors degree in information technology or a related field.
  • Microsoft 365 Certified: Administrator Expert (MS-102) — required within 12 months.
  • Microsoft Azure Administrator Associate (AZ-104) — desirable.
  • Microsoft Security, Compliance, and Identity Fundamentals (SC-900) — desirable.
  • Minimum 3 years administering Microsoft 365 in a production enterprise environment.
  • Proven hands-on experience with Entra ID, Intune, Exchange Online, Teams, and SharePoint.
  • Experience managing an external IT partner under an AMC or SLA framework.
  • Power Platform administration experience preferred.

Key Skills

  • Microsoft 365: Exchange Online, Teams, SharePoint, OneDrive.
  • Microsoft Entra ID: conditional access, MFA, SSO, identity governance.
  • Microsoft Intune: device management, compliance, app deployment.
  • Microsoft Defender for Business: endpoint protection and monitoring.
  • Power Platform: governance, DLP, environment management.
  • Azure fundamentals: compute, storage, networking.
  • PowerShell scripting for M365 administration.
  • Team player; strong customer focus; excellent communication skills.

How to Apply

Interested and qualified candidates should forward their CV to

careers@hotpoint.co.ke

using the position as subject of email.

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How to Apply

Apply by email: careers@hotpoint.co.ke

Application link: Apply for this job