Summary: HR Jobs, Centum Jobs. Responsible for managing recruitment activities, coordinating hiring processes, sourcing qualified candidates, conducting interv...

Job Details

  • Deadline: 27/11/2026
  • Company: Centum
  • Location: Nairobi
  • Employment Type: Full Time
  • Salary: Open

Job Description

Job Title: Manager – Talent Acquisition

Date Posted: 13/11/2026

Job Type: Full Time

Job Level: Management

Employer: Centum

Industry: HR

Salary: Open

Location: Nairobi

Country: Kenya

Deadline: 27/11/2026

HR Jobs, Centum Jobs. Responsible for managing recruitment activities, coordinating hiring processes, sourcing qualified candidates, conducting interviews, building talent pipelines, and supporting workforce planning. Requires a degree in Human Resource Management, Business Administration, or a related field. This is a full-time, on-site position based in Nairobi

Key Responsibilities

  • Lead end-to-end recruitment activities to deliver hiring targets across contact center operations and corporate functions.
  • Drive high-volume hiring campaigns, successfully recruiting up to 200 employees per week while ensuring quality- of-hire and time-to-fill targets are achieved.
  • Manage the full recruitment lifecycle, including sourcing, screening, interviewing, offer management and onboarding.
  • Develop and execute innovative sourcing strategies to attract high-quality talent across agents, specialists and leadership roles.
  • Partner with hiring managers to understand workforce requirements and ensure timely fulfilment of approved vacancies.
  • Build and maintain robust talent pipelines to support business growth, ramp-ups and replacement hiring.
  • Monitor recruitment metrics and implement initiatives to improve hiring efficiency, candidate quality and recruiter productivity.
  • Lead and develop the Talent Acquisition team to ensure consistent delivery against recruitment objectives.
  • Manage relationships with recruitment agencies, job boards, universities and other talent sourcing partners.
  • Champion employer branding initiatives to enhance the organization’s ability to attract and retain top talent.

Qualifications

  • Bachelor’s degree in human resources, Business Administration, Psychology, or a related field.
  • Minimum of 5 years’ experience in talent acquisition, recruitment, or workforce planning, preferably within a BPO, Contact Centre or high-growth environment.
  • Demonstrated experience managing high-volume recruitment campaigns, with proven success in hiring at scale.
  • Strong understanding of sourcing methodologies, employer branding and recruitment best practices.
  • Experience recruiting both frontline and professional/non-agent talent.
  • Excellent stakeholder management, communication and team leadership skills.
  • Proficiency in Applicant Tracking Systems (ATS) and recruitment analytics.

How to Apply

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