Summary: Job Title: Deputy Director, Systems Support and Maintenance

Job Details

  • Deadline: 01/12/2026
  • Company: Digital Health Agency
  • Location: Nairobi
  • Employment Type: Full Time
  • Salary: Open

Job Description

Job Title: Deputy Director, Systems Support and Maintenance

Date Posted: 13/11/2026

Job Type: Full Time

Job Level: Management

Employer: Digital Health Agency

Industry: IT

Salary: Open

Location: Nairobi

Country: Kenya

Deadline: 01/12/2026

IT Jobs, DHA Jobs. Responsible for overseeing strategic planning, coordinating resource mobilisation initiatives, developing funding strategies, managing stakeholder relationships, and monitoring the implementation of organisational plans. Requires a degree in Information Communication Technology or a related field. This is a full-time, on-site position based in Nairobi

Key Responsibilities

  • Developing clear policies outlining reporting responsibilities analysis procedures and escalation pathways
  • Developing a centralized repository of FAQs, troubleshooting guides and system documentation for both users and support staff
  • Developing support management software or other like ITIL (information technology infrastructure library) compliant platforms to streamline issue tracking and resolution
  • Designing and implementing targeted interventions (e.g. Training programs, process redesigns or equipment upgrades)
  • Developing a rapid response protocol for critical incidents; assigning incident managers or teams to investigate and address issues promptly
  • Notifying key stakeholders including senior management and legal teams about any health data breach
  • Revising policies, protocols and trainings based on findings
  • Designing developing and deploying structures for support desk by; organizing support teams, establish communication channels, create ticketing systems and define escalation procedures
  • Detecting and documenting cases of breach and communicating breach information to affected users
  • Developing systems for categorizing and analyzing feedback
  • Defining clear reporting channels for technical issues
  • Developing escalation triggers, escalation levels and criteria; and
  • Developing communication protocols for escalation of issues.

Qualifications

  • Cumulative period of fifteen (15) years relevant work experience, three (3) of which should have been in the grade of Assistant Director, Digital Health or in an equivalent or in a comparable position
  • Bachelor’s degree in any of the following disciplines: – Health Information Technology, Health Records and information Science, Health Systems, Information Communication Technology, Pharmacy, Epidemiology, Clinical Medicine, Nursing, Nutrition, or equivalent qualification from a recognized institution.
  • Master’s degree in any of the following disciplines: – Health Informatics, Health Information Systems, Health Records and Information Science, Information Communication Technology, Epidemiology, Health Economics and Policy, Statistics, Biostatistics, Health Systems, Data Science and Analytics, Computer Science; or equivalent qualification from a recognized institution.
  • Registered and Licensed by a recognized regulatory body where applicable
  • Certificate in Leadership course lasting not less than four (4) weeks from a recognized institution
  • Proficiency in computer applications; and
  • Demonstrated merit and ability as reflected in work performance and results

How to Apply

Click here to apply

  • Applying For Jobs That You Qualify But Not Getting Interviews

Click Here And Get An Expert Review Of Your CV From Our Recruitment Team Plus 3 Months Job Search Assistance

. Land Your Next Job Faster.

  • Register your CV with us today for a better job.

Upload your CV to be considered for jobs that match your skills, experience and career level.

Upload your CV here

  • It's free.
  • Stay relevant in a competitive job market.

Register for short professional courses starting next month.

See courses starting next month.

  • Pass Your Next Job Interview With Confidence

Learn how to confidently sell your value and negotiate best salary in interviews.

Click here for interview preparation

. Interview with confidence.

Job Seeker Testimonials

Since 2011 Corporate Staffing has helped over 13,000 job seekers across Kenya secure new jobs with our clients.

Read our job seekers’ success stories here.

How to Apply

Application link: Apply for this job