Summary: Emerge Egress Consulting is a HR Management & Training Consulting Firm established in **** based in Nairobi.

Job Details

  • Company: Findojobs
  • Location: Kenya
  • Salary: To be agreed

Job Description

Waiter Vacancy- Hospitality

Emerge Egress Consulting

Machakos, Eastern

Nominal Salary: To be agreed

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Emerge Egress Consulting is a HR Management & Training Consulting Firm established in **** based in Nairobi.

In essence it focuses in Recruitment, Business & Marketing Strategy and Training Programs for various sectors.

We partner with clients in various industries and sectors in order to meet their various needs.

Role Objective

Our client, a reputable hospitality establishment, is seeking a professional and customer-focused Waiter to join their team.

The successful candidate will play a key role in delivering exceptional guest experiences through attentive service, product knowledge, and adherence to high hospitality standards.

Core Duties and Responsibilities

•Welcome guests warmly and respond promptly to their requests and inquiries.

•Accurately take and relay food and beverage orders to the kitchen and bar teams.

•Serve meals and drinks efficiently while ensuring guest satisfaction.

•Maintain cleanliness and organization of dining areas, service stations, and equipment.

•Present menu options confidently and provide recommendations when required.

•Ensure tables are properly arranged and maintained throughout service.

•Coordinate effectively with other departments to facilitate smooth operations.

•Address guest concerns professionally and escalate issues where necessary.

•Promote menu specials and upsell products in a courteous manner.

•Prepare guest bills and process payments accurately.

•Assist with restaurant opening and closing procedures.

•Monitor order flow to ensure timely and correct service delivery.

•Gather and share customer feedback to support continuous service improvement.

•Undertake any other duties assigned by management.

Job Specifications and Qualifications

•Certificate/Diploma in Hospitality management, Food and Beverage Service or a related field.

•At least 2 years similar experience in service in a busy high-end restaurant.

•Proficiency in hotel management software.

Key Competencies

•High level of professionalism and integrity

•Excellent grooming and presentation

•Effective problem-solving abilities

•Strong communication and interpersonal skills

•Customer-focused mindset

•Flexibility to work shifts

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