Summary: Product Consultant opportunity at MyJobMag in Kenya.

Job Details

  • Deadline: Not specified
  • Company: MyJobMag
  • Location: Kenya

Job Description

Key Responsibilities

  • Manage and resolve client support cases.
  • Provide assistance via phone, email, and virtual meetings.
  • Troubleshoot issues related to payroll, payroll taxes, ACH processing, billing, and software applications.
  • Document investigations, findings, and solutions.
  • Collaborate with internal teams to resolve technical issues.
  • Deliver an outstanding customer experience.

Requirements

  • 2+ years of experience in Payroll, Product Support, Software Support, Technical Support, or Customer Support.
  • Advanced English communication skills.
  • Strong troubleshooting and analytical abilities.
  • Experience with Salesforce or similar ticketing systems is a plus.
  • Knowledge of Payroll, Payroll Taxes, ACH Processing, or HRIS platforms is highly preferred.
  • Ability to manage multiple priorities in a fast-paced environment.

How to Apply

Apply by email: services@myjobmag.co.ke

Application link: Apply for this job